EPSON REMOTE SERVICES

Epson Remote Service (ERS) is a free, innovative cloud-based monitoring and management system that delivers advanced remote diagnostics for Epson business products.

EPSON REMOTE SERVICES

Benefit from faster response times, fewer on-site visits and higher first fix rates.

  • Remote monitoring across the entire fleet

  • Automatic notifications and device usage analysis

  • Get issues diagnosed and resolved remotely

Secured access

Authorise users so that only the right people have access to information. ERS is based on a multi-tenant system to accommodate multiple resellers. Each partner can access their own fleet, which cannot be accessed by any other partners.

Compatible with a range of Epson Business inkjet devices

ERS can be applied to a wide list of Epson Business imaging devices including EcoTank, WorkForce Pro, RIPS and WorkForce Enterprise devices.

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Key features

Cloud-based

ERS can be accessed from anywhere through a computer, tablet or smartphone – avoiding local server installation and maintenance.

Faster fixes

Increased device uptime; service technicians are armed with the information they need to achieve higher first fix rates.

Compliance

ERS has been designed with the appropriate technical, organisational measures and documentation for data protection and compliance with European laws and regulations.

Embedded agent

Benefit from the embedded agent on the WF-C878R, C879R, C20600, C20750 and WF-C21000 models for a seamless integration on ERS.

Data collection methods

Software collector agent

The agent runs on a computer within the customer’s network for centralized communication with the Epson Remote Services.

Device embedded agent

Runs on the device for high flexibility without compromising on the security. ERS embedded agent compatible with WF-C878R, WF-C879R, WF-C20600, WF-C20750 and WF-C21000 models.

How to get ERS

ERS is free, with no licensing fees. Simply fill in your details below and an Epson representative will be in touch with more information.

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Support

Visit our support page to find drivers, software, manuals, FAQs and how to contact us.

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Register your product

Product registration is quick and easy.

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